Frequently Asked Questions


Why Trakeze?

What is Trakeze?

Trakeze is a complete web-based business management application designed specifically for small businesses. The comprehensive suite of tools helps you automate and manage all aspects of your business in one, user-friendly, intuitive system so you can focus on your core business. Combining powerful CRM, project management, requirements management, task tracking , human resources management and time tracking tools, Trakeze saves you the time, money, and stress associated with managing a small business.



What makes Trakeze better than other web based business management systems?

Trakeze is unique because, unlike other applications, our system is a complete and fully integrated small business management solution. No need to spend time, effort, and money using multiple applications or spreadsheets to manage your business. Trakeze brings, and carries through, everything you need on a single, comprehensive platform. The application's CRM, project management, HR, and other powerful tools all work seamlessly together to help you manage your business efficiently and effectively.



Why should my company use Trakeze if we don't use a web-based system now?

Abounding use of new technology and web-based applications is a reality of today’s business environment. Having a web-based business management system gives you an essential competitive advantage, allowing you the freedom to access valuable information from anywhere, anytime. Web applications, like Trakeze, also represent a very efficient way to keep track of your company’s financials, client information, employee profiles, and projects.



Why is Trakeze perfect for small businesses?

Trakeze is designed specifically to help small businesses save the time, money, and stress associated with managing a small business. Many small businesses, with limited resources and time, run their businesses from spreadsheets or across multiple applications and software tools. Trakeze eliminates the inefficiencies inherent in these practices by bringing everything a small business needs to run their business, including CRM, financial management, project management, and HR tools, into one easy-to-use, web-based platform. With everything you need, and nothing you don't, Trakeze helps you efficiently and cost-effectively run your small business.



Is Trakeze easy to use and implement?

Yes! All you need is a computer with internet access and you are ready to go. Trakeze is a completely hosted solution, so you do not have to purchase servers or install any software. With a simple login and intuitive and user-friendly layout, you can start easily managing your business on Trakeze in minutes.



What kind of customer support do you provide for Trakeze?

Currently, we provide support via email and telephone. Visit our Contact Us page to send us an email or give us a call at + 1.800.779.6765 anytime during regular business hours. Our friendly and knowledgeable staff is happy to answer any of your questions.



Does my company need to create multiple accounts?

No, you only need to create one account for your organization. The administrator of your company's account has access to add and manage users, including managing users' permissions and roles.



Trakeze Biotech

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What is Trakeze Biotech?

Trakeze Biotech is a web-based business management application designed specifically for emerging biotechnology firms. The seamless, user-friendly system addresses the specific challenges that startup biotechnology firms face, including efficiently and cost-effectively tracking and managing assets. The application makes asset tracking and management easy, by allowing users to add, categorize, tag, allocate, and track all firm assets. Plus, the system includes Trakeze's comprehensive project management and human resources tools, giving emerging biotech companies all they need to efficiently run their business.



How does Trakeze Biotech help me track and manage my firm's assets?

Trakeze Biotech's complete asset tracking and asset management application allows biotechnology firms to optimize the value of their assets by enabling users to add, categorize, and tag new assets, list detailed asset information, and track when to which employee an asset has been allocated. Plus, with the ability to create wish lists for items to be purchased and submit for approval, Trakeze Biotech helps make asset procurement quick and easy.



Pricing and Payment

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What plans do you offer?

We offer flexible, convenient plans to meet your organization's needs, including an Entrepreneur, Small Business, and Enterprise account. Please visit our Pricing page to view our current plan offerings.



How does the Entrepreneur plan work?

Running a small operation or not ready to commit to a plan just yet? Try the Entrepreneur plan. It’s Always Free plan! No credit card is required. Simply give Trakeze a try and you can upgrade your plan to a Small Business or Enterprise account at any time, if you wish.



Do I have to sign a long-term contract?

No. Trakeze is a pay-monthly-as-you-go service. There are no long term contracts or commitments on your part. You may cancel your account at any time.



How can I pay for a Trakeze Pro or Enterprise account?

All payments are processed securely through PayPal. You may choose to fund your payment with your regular PayPal account balance or through a major credit card (including Visa, MasterCard, American Express, and Discover).



Can I pay annually instead of monthly?

Yes! You can save 10% by signing up for a yearly plan, as opposed to a pay-as-you-go monthly plan.



Can I cancel my account at any time?

Yes. Trakeze is a pay-as-you-go service. You can upgrade, downgrade, or cancel at any time. If you cancel, you will be billed for the current month, but will not be billed again. We do not offer partial refunds.



Are there any hidden fees involved in setting up a free account?

Absolutely not.



Do you provide discounts for nonprofits?

Yes! Trakeze offers highly discounted accounts to valid 501(c)3 nonprofit and charity organizations. Contact us to take advantage of the discount.



Trakeze isn’t for me and I have already paid for the subscription. What is your refund policy?

If you are still within your money-back satisfaction guarantee period, and you do not like the product and wish to stop using Trakeze, we will refund your subscription fees, provided you cancel the account before the end of that period. Please note that the money-back guarantee only applies to new customers and for the initial orders and not upgrades. Please read our Terms of Use for further details.



General Product Questions

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Can I make changes to the application specific to my company?

Callour office or send us an e-mail and someone will be happy to walk you through the options and features available. Whether it’s changing the values of a drop down or adding more fields, Trakeze is completely customizable to meet your unique needs.



If I decide Trakeze isn’t for me, can I stop using it and switch to a different application easily?

We understand that to stay competitive, businesses are constantly growing and adapting. We will export all your data in an easy-to-use format that you can take with you, if you do decide to cancel your account. Please send us an email if you have any questions.



Is my data safe and secure?

Yes, you can be confident that all your data is safe and secure. To learn more about what we have to ensure the safety and security of your data, please refer to our Security Policy.



What if I run into problems or need help?

You can easily contact one of our consultants via phone, +1.800.779.6765, anytime during regular business hours or by e-mail. Our friendly and knowledgeable staff will be happy to answer any of your questions or concerns.



What are the system requirements to use Trakeze?

Trakeze is a completely web-based, hosted solution so all you need is an internet connection and an Internet browser. There is nothing more to install. Trakeze works on PC and Mac computers, and all major browsers. We do recommend using an up-to-date browser, such as Mozilla Firefox 9.x, Internet Explorer 9.x, Safari 5.x, or Opera 11.x